Dinosaur Junction, Inc

What payment methods do you accept?
We accept Visa, MasterCard, and Discover.

How much is it to upgrade to Premium?
It's $5.95 a month or $65.95 a year.

How can I contact Dinosaur Junction?
Visit our Contact Us Section.

What is your refund policy?
Memberships are non-refundable.

How can I cancel my subscription?
If you are sure that you would like to cancel your membership, please contact the Dinosaur Junction Support Team via email at billing@dinosaurjunction.com in order to process your cancellation. You may also call 1-800-516-1147 from 9:00am-5:00pm Pacific Time, Monday through Friday, except holidays. We would like to know the reason that you might want to cancel.

General Questions

How can I upgrade to Premium?
Visit our Membership page for more details.

What are the advantages of upgrading to Premium?
Subscribing Members of Dinosaur Junction have the following advantages over Free Subscribers:

Players
- Access to insider secrets and bigger and better missions.
- Larger selection of personal accessories to choose from.
- Priority seating at our virtual concerts.
- Customize personal games which your friends can play in your tent.
- Your own collection drawer at the museum.
- Homework tools such as timers, to do lists, and a virtual library with links to helpful, kid-safe reference sites.
Parents
- Have full access of management in the Parent's Corner.
- Monitor and limit daily access to the game.
- Ability to view child's buddy lists.
- Ability to view chat history.
- Ability to view game history.
- Ability to view location history.
- Know whether your child has received any Foul Language Warnings.
- Membership discounts at the Dinosaur Junction Store.
- Manage all your kid's accounts in one spot.
- Have the opportunity to preview and comment on new and upcoming game items.
- Subscriber's Newsletter to keep you informed about what's happening at Dinosaur Junction before anyone else finds out.

Dinosaur Junction is a flash-based game and doesn't require downloading so it can be played with any kind of Internet connection and carries no risk of computer viruses.

How much is it to upgrade to Premium?
It's $5.95 a month or $65.95 a year.

What payment methods do you accept?
We accept Visa, MasterCard, and Discover.

What is your refund policy?
Memberships are non-refundable.

How can I contact Dinosaur Junction?
Visit our Contact Us Section.

How can I cancel my subscription?
If you are sure that you would like to cancel your membership, please contact the Dinosaur Junction Support Team via email at billing@dinosaurjunction.com in order to process your cancellation. You may also call 1-800-516-1147 from 9:00am-5:00pm Pacific Time, Monday through Friday, except holidays. We would like to know the reason that you might want to cancel.

I'm receiving errors and experiencing problems while playing games in the Dinosaur Junction World, what's wrong?
You may need to update your current Flash Player. You can get the latest version here.

Premium Member Questions

What is a Buddy List?
In the Dinosaur Junction World, players will be able to add friends to an online list of their friends. You can access the player's Buddy List on the Account Management page.

What are Foul Language Warnings?
When a player attempts to say a bad word, our filter will catch it and censor it. Every time an attempt is made, the player will get a Foul Language Warning. Although the filter is continuously updated, comments that could be offensive to some players may occasionally get through. In order to limit these situations and further protect the security of the players, moderators monitor what's going on and receive a Foul Language Warning. Players who engage in inappropriate behavior can be silenced or banned.

What is the Play Time Daily feature, and how does it work?
This feature allows you to control the amount of time the child can spend on Dinosaur Junction. You have the choices of: 30 minutes, 1 hour, 2 hours, 4 hours, and 8 hours a day. However, if you don't want to have any time restraints, you can select the Unlimited option.

How can I change my child's daily play time?
You can access this feature on the Account Management page.

What is the Chat Style feature, and how does it work?
This feature controls how your child can communicate with others. The Basic option allows your child to type what they'd like to say in a chat bubble that will appear on the screen. Everything written goes through our filter to filter out foul language and will be displayed for the other players that are set at a Basic chat style. The Limited option gives the child an option from several words and phrase to display to others. When set to Limited, the child will only be able to speak with other players on the Limited setting.

How can I change my child's Chat Style?
You can access this feature on the Account Management page.

What is the Play Status feature, and how does it work?
If you didn't want your child to have access to the game, you can make their account Inactive. By doing this, the child wont be able to have access to the game until you re-active it. Note: by choosing to make the account Inactive, doesn't mean that you have cancelled your membership.

How can I change my child's Play Status?
You can access this feature on the Account Management page.

What is the Delete Account feature, and how does it work?
The Delete Account feature is provided for deleting the child's account completely. However, if you decide to delete the account, it is irreversible. If the account is deleted, the child will need to remake their character from the beginning.

How can I Delete my child's Account?
You can access the Delete Account feature on the Account Management page. Note: by choosing to delete the account, doesn't mean that you have cancelled your membership.

How can I contact Dinosaur Junction?
Visit our Contact Us Section.

What is your refund policy?
Memberships are non-refundable.

How can I cancel my subscription?
If you are sure that you would like to cancel your membership, please contact the Dinosaur Junction Support Team via email at billing@dinosaurjunction.com in order to process your cancellation. You may also call 1-800-516-1147 from 9:00am-5:00pm Pacific Time, Monday through Friday, except holidays. We would like to know the reason that you might want to cancel.

Cancellations

How can I contact Dinosaur Junction?
Visit our Contact Us Section.

What is your refund policy?
Memberships are non-refundable.

How can I cancel my subscription?
If you are sure that you would like to cancel your membership, please contact the Dinosaur Junction Support Team via email at billing@dinosaurjunction.com in order to process your cancellation. You may also call 1-800-516-1147 from 9:00am-5:00pm Pacific Time, Monday through Friday, except holidays. We would like to know the reason that you might want to cancel.

Once I cancel my subscription, how long till it takes affect?
Your subscription will remain active until the month you paid for is up.